Return and Refund Policy
Thank you for shopping at 99skies.com. We value your satisfaction and want to ensure you have a positive experience with our products. This Return and Refund Policy explains the terms and conditions for returns and refunds on purchases made through our website.
Return
If you are not entirely satisfied with your purchase, we’re here to help. You have [number of days] days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
To initiate a return, please contact our customer support team at [customer support email or phone number] to obtain a Return Merchandise Authorization (RMA) number. Please include your order number and reason for return in your request. Once you have received the RMA number, you can proceed with shipping the item back to us.
Customers are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service and obtaining proof of shipment, as we cannot guarantee that we will receive your returned item.
Refunds
Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will also notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original payment method. Please note that the original shipping and handling charges are non-refundable. The refund amount will be for the purchase price of the item returned, minus any applicable restocking fees (if any).
The refund processing time may vary depending on your payment method and financial institution. Please allow a reasonable amount of time for the refund to be processed and reflected in your account.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Exchanges
At this time, we do not offer direct exchanges. If you would like to exchange an item, please follow the return process outlined above and place a new order for the desired item.
Damaged or Defective Items
In the event that you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly, either by providing a replacement item or issuing a refund.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us at 99skies11@gmail.com or +91 96900 00082. We are here to assist you and provide further clarification.
Please note that this is a general template, and you should review and modify it to fit your specific business needs and comply with any legal requirements in your jurisdiction. It’s always recommended to seek legal advice or consult with a professional to ensure your policies align with local regulations.
